FREQUENTLY ASKED QUESTIONS

Who is Tony and Munro?

Tony & Munro is an Australian, first-of-its-kind organisation producing fusion cosmetics and skin care specifically for men. See our About Us page for more info.

How are orders delivered?

All orders are shipped via Australia Post, including ‘Express’ orders, which are shipped via Australia Post Express service. International orders are shipped via Australia Post International Express service.

What are your shipping and delivery times and options?

See our Shipping Information page for more info.

How do I track my order / delivery?

See our Shipping Information page for more info.

Can I return my products if I am not happy with them?

If for any reason you’re not happy with the products you’ve purchased, you are welcome to return the item(s) for a refund or exchange if returned within 30 days of purchase. See our Returns, Refunds and Exchanges Policy page for more info.

Can I return an item I’ve received as a gift?

You may exchange a gift for another item of the same value in our online store. Refunds are not available for gift returns. A proof of purchase is required, and items must be returned within 90 days and only if the product is unused. See our Returns, Refunds and Exchanges Policy page for more info.

What if my item was damaged, incorrect or faulty?

If you receive an order that is damaged, incorrect or faulty please contact us at [email protected] and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST). See our Shipping Information page for more info.

What can I use as proof of purchase?

Your order and payment confirmation email. See our Returns, Refunds and Exchanges Policy page for more info.

Need Help?

Contact us at [email protected] and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST).

Tony & Munro Pty Ltd
502/62-64 Foster Street, Surry Hills NSW 2010
[email protected]

  • Order Information

    Changes to Orders. Due to our fast dispatch processes, once you’ve placed your order, we are unable to make any changes or amendments. If you wish to make any additions, please place a separate additional order.

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  • Contact Us

    How can we help? We’d love to hear from you! For now we’re only available on email, so please contact us at [email protected] and our Customer Service Team will get back to you.

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  • Privacy Policy

    Tony& Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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  • Returns & Refunds

    If for any reason you’re not happy with the products you’ve purchased, you are welcome to return the item(s) for a refund or exchange if returned within 30 days of purchase.

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  • Shipping Information

    Packing Options. We offer two packaging options for all online orders. With our Premium Packaging, your order is packed in a Tony & Munro gift box with our tissue paper and shipped in a white mailing box.

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  • Terms & Conditions

    This website is operated by Tony & Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565). Throughout the site, the terms “we”, “us” and “our” refer to Tony & Munro.

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