Returns, Refunds and Exchanges Policy
If for any reason you’re not happy with the products you’ve purchased, you are welcome to return the item(s) for a refund or exchange if returned within 30 days of purchase.
If your product arrives damaged through delivery, please notify us within 14 days of receipt. We may ask you to provide photographs of the damage as evidence or so we can follow up with Australia Post or one of our delivery partners for compensation.
If your product arrives defective, please notify us within 30 days of receipt and we can arrange a return and replacement of your item(s).
To complete your return, please remember to provide proof of purchase (your purchase confirmation email).
To Return an Item:
- Please contact our Customer Service team, within 30 days of your delivery, at [email protected] and provide us with full details of your order including, your order number, a copy of your purchase confirmation email, reason for return, your contact details and whether you require a refund, or an exchange for another product. We will be able to assist you (Monday to Friday 9am – 5pm AEST).
- We will email you a return form to include with your item(s) and advise you on next steps.
- Please include the return form with the item(s) you wish to return. If possible, please re-use the shipping box that your item(s) came in. A label will also be provided to you, with the return address, so you can print and attach to the return package.
Once your return is received, we will send you an email to notify you that we have received your returned item.
A credit will automatically be applied to your credit card or original method of payment, or processed into your nominated financial institution account, within 2-3 business days.
If you haven’t received your refund within 2-3 business days of refund notification, first contact your financial institution, before contacting us at [email protected]
You will be responsible for paying for your own shipping costs for returning your item, except in the case where you have received a damaged or defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be added to your refund.
You should consider using a trackable shipping service or purchasing shipping insurance when sending return items. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange the item for the same item, send us an email at [email protected] and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST).
Other Things You Should Know
As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.
Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or and/or manufacturer’s warranty may not apply, and we may not provide a refund or exchange.
Consumer guarantees cannot be excluded and are in addition to this return policy. Please choose carefully as refunds and exchanges can be costly to administer where you have simply changed your mind or made a wrong selection.
We aim to display our products using accurate images. At times, however, products delivered may differ in appearance and packaging from the images and photographs on our Website.
Tony & Munro Pty Ltd
502/62-64 Foster Street, Surry Hills NSW 2010, Australia
Tony & Munro™ is a registered Trade Mark 2018
Copyright © Tony & Munro Pty Ltd 2019. All rights reserved.
- Frequently Asked Questions
Who is Tony and Munro? Tony & Munro is an Australian, first-of-its-kind organisation producing fusion cosmetics and skin care specifically for men.
- Order Information
Changes to Orders. Due to our fast dispatch processes, once you’ve placed your order, we are unable to make any changes or amendments. If you wish to make any additions, please place a separate additional order.
- Contact Us
How can we help? We’d love to hear from you! For now we’re only available on email, so please contact us at [email protected] and our Customer Service Team will get back to you.
Tony& Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
- Shipping Information
Packing Options. We offer two packaging options for all online orders. With our Premium Packaging, your order is packed in a Tony & Munro gift box with our tissue paper and shipped in a white mailing box.
- Terms & Conditions
This website is operated by Tony & Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565). Throughout the site, the terms “we”, “us” and “our” refer to Tony & Munro.