Shipping Information

Updated 06/07/2020. We are pleased to offer international shipping once again, to selected countries, where shipping speeds have returned to pre-COVID-19 timings. We use Australia Post International Express Service to ship overseas. Please view this link with up-to-date international delivery information. At this time we are only shipping to zones 1, 2, 3, 5 and 6 – Including New Zealand, China, Japan, Korea, Singapore, Hong Kong, Indonesia, Malaysia, Thailand, UK and Ireland. We are unable to ship to all other countries at this time due to global flight cancellations and border closures. We’re sorry for any inconvenience caused to our international customers and we hope to be able to offer international shipping again, to all countries, as soon as all flights and borders are open for business.

Updated 25/03/2010. For a limited time we’ve removed shipping fees for all Australian orders. Reinstatement date for Australia wide shipping fees is TBC. International orders will still incur a flat shipping fee of $10 AUD.

Free standard shipping on domestic orders over $59 AUD OR free express shipping available on domestic orders over $79 AU. International shipping flat rate of $10 AUD applies.

Packing Options
We offer two packaging options for all online orders. With our Premium Packaging, your order is packed in a Tony & Munro gift box with our tissue paper and shipped in a white mailing box.

As a more environmentally friendly option you can also choose, to have your products delivered in just the white mailing box. Your products will be protected by the cardboard box and an eco-friendly filling.

Gifting
If you are ordering a gift for someone else, you may also include a personalised gift message. Simply type your message in the Gift Message field at checkout and it will be printed on a Tony & Munro gift card and inserted into your package.

Delivery Options
We are pleased to offer you two different ways to ship your orders:

Standard: Australia Post

Updated 25/03/2010. For a limited time we’ve removed shipping fees for all Australian orders. International orders will still incur a flat shipping fee of $10 AUD. Reinstatement date for Australia wide shipping fees is TBC.

$5 or FREE on orders over $59
Metro: 3-6 business days
Regional: 4-8 business days
Remote / International: 5-16 business days

Express: Australia Post Express

Updated 25/03/2010. For a limited time we’ve removed shipping fees for all Australian orders. International orders will still incur a flat shipping fee of $10 AUD. Reinstatement date for Australia wide shipping fees is TBC.

$10 or FREE on orders over $79
Metro: 1-2 business days
Regional: Allow an additional 1-2 business days
Remote / International: Allow an additional 3-4 business days

Once orders are placed, they cannot be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at the delivery address during business hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address, or you may select through the Australia Post delivery process to have it securely stored at your nearest Post Office for your collection.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, bad weather, or due to other delivery issues that are unforeseen or unavoidable events beyond our reasonable control.

Authority to Leave (ATL)
To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected ‘Authority to Leave’.

If you select ‘Authority to Leave’, you understand and agree that this gives us and/or Australia Post / our delivery service permission to leave your order unattended in a safe place at the delivery address without obtaining a signature, confirming delivery at the delivery location. This may be as per your instructions.

In these circumstances, you understand and agree that by granting us Authority to Leave, we and Australia Post / our delivery service are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability is transferred to you on delivery.

Same Day Dispatch
We are pleased to offer same day dispatch. Orders received before 12pm AEST on Monday to Friday are eligible for same day dispatch. Orders received after 12pm on Friday afternoon, over the weekend or on public holidays, will be packed and dispatched next business day. We will always try our best to get your order to you as quickly as possible, however, we are not able to guarantee next day delivery. See Delivery Options above for standard delivery time-frames.

Tracking
Once your order is shipped you will receive a confirmation email which will include your order number and an Australia Post tracking number.

With your tracking number, you can track the progress of your order through to shipment. If you have any questions about your shipped order please contact us at [email protected] and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST).

Shipping to Multiple Addresses
We are unable to process split shipments within one order. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

Lost or Damaged Goods
If your order is lost or damaged in transit, please contact us at [email protected] and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST). If you have not received your order within the times set out in the table above, please contact us and we will assist you.

International Shipping
We are pleased to offer international shipping once again at a flat rate of $10 AUD, to selected countries, where shipping speeds have returned to pre-COVID-19 timings. We use Australia Post International Express Service to ship overseas. Please view this link with up-to-date international delivery information. At this time we are only shipping to zones 1, 2, 3, 5 and 6 – Including New Zealand, China, Japan, Korea, Singapore, Hong Kong, Indonesia, Malaysia, Thailand, UK and Ireland. We are unable to ship to all other countries at this time due to global flight cancellations and border closures. We’re sorry for any inconvenience caused to our international customers and we hope to be able to offer international shipping again, to all countries, as soon as all flights and borders are open for business.

More information can be found here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

Other Things You Should Know
We reserve the right to limit the provision and/or quantity of any feature or product to any person or geographic area accordingly.

Tony & Munro Pty Ltd
502/62-64 Foster Street, Surry Hills NSW 2010, Australia
[email protected]

Tony & Munro™ is a registered Trade Mark 2018
Copyright © Tony & Munro Pty Ltd 2019. All rights reserved.

  • Frequently Asked Questions

    Who is Tony and Munro? Tony & Munro is an Australian, first-of-its-kind organisation producing fusion cosmetics and skin care specifically for men.

    Read More

  • Order Information

    Changes to Orders. Due to our fast dispatch processes, once you’ve placed your order, we are unable to make any changes or amendments. If you wish to make any additions, please place a separate additional order.

    Read More

  • Contact Us

    How can we help? We’d love to hear from you! For now we’re only available on email, so please contact us at [email protected] and our Customer Service Team will get back to you.

    Read More

  • Privacy Policy

    Tony& Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

    Read More

  • Returns & Refunds

    If for any reason you’re not happy with the products you’ve purchased, you are welcome to return the item(s) for a refund or exchange if returned within 30 days of purchase.

    Read More

  • Terms & Conditions

    This website is operated by Tony & Munro Pty Ltd (ABN 21 636 565 565 | ACN 636 565 565). Throughout the site, the terms “we”, “us” and “our” refer to Tony & Munro.

    Read More