Shipping Information

Updated 20/09/2020. We are pleased to offer international shipping once again, to selected countries, where shipping has returned to pre-COVID-19 timings.

We use Australia Post International Express Service to ship overseas. At this time we are only shipping to zones 1-8 inclusive. Please be aware that international shipping in some cases is still taking 20+ business days (4+ weeks). Please view this link for information on international zone locations and  global up-to-date international delivery information including timings.

We are unable to ship to all other countries at this time due to global flight cancellations and border closures. We’re sorry for any inconvenience caused to our international customers and we hope to be able to offer international shipping again, to all countries, as soon as all flights and borders are open for business.

Updated 20/09/2020. For a limited time we’ve removed shipping fees for all Australian orders. Domestic shipping is also currently delayed to Victoria, Queensland, South Australia and Western Australia (in some cases by up to three weeks) due to border closures. Reinstatement date for Australia wide shipping fees is TBC. International orders will still incur a flat shipping fee of $10 AUD.

Free standard shipping on domestic orders over $59 AUD OR free express shipping available on domestic orders over $79 AU. International shipping flat rate of $10 AUD applies.

Packing Options

We offer two packaging options for all online orders. With our Premium Packaging, your order is packed in a Tony & Munro gift box with our tissue paper and shipped in a white mailing box.

As a more environmentally friendly option you can also choose, to have your products delivered in just the white mailing box. Your products will be protected by the cardboard box and an eco-friendly filling.

Gifting

If you are ordering a gift for someone else, you may also include a personalised gift message. Simply type your message in the Gift Message field at checkout and it will be printed on a Tony & Munro gift card and inserted into your package.

Delivery Options

We are pleased to offer you two different ways to ship your orders:

Standard: Australia Post

Updated 20/09/2020. For a limited time we’ve removed shipping fees for all Australian orders. International orders will still incur a flat shipping fee of $10 AUD. Reinstatement date for Australia wide shipping fees is TBC.

$5 or FREE on orders over $59
Metro: 3-6 business days
Regional: 4-8 business days
Remote / International: 5-16 business days

Express: Australia Post Express

Updated 20/09/2020. For a limited time we’ve removed shipping fees for all Australian orders. International orders will still incur a flat shipping fee of $10 AUD. Reinstatement date for Australia wide shipping fees is TBC.

$10 or FREE on orders over $79
Metro: 1-2 business days
Regional: Allow an additional 1-2 business days
Remote / International: Allow an additional 3-4 business days

Once orders are placed, they cannot be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at the delivery address during business hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address, or you may select through the Australia Post delivery process to have it securely stored at your nearest Post Office for your collection.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, bad weather, or due to other delivery issues that are unforeseen or unavoidable events beyond our reasonable control.

Authority to Leave (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected ‘Authority to Leave’.

If you select ‘Authority to Leave’, you understand and agree that this gives us and/or Australia Post / our delivery service permission to leave your order unattended in a safe place at the delivery address without obtaining a signature, confirming delivery at the delivery location. This may be as per your instructions.

In these circumstances, you understand and agree that by granting us Authority to Leave, we and Australia Post / our delivery service are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability is transferred to you on delivery.

Same Day Dispatch

We are pleased to offer same day dispatch. Orders received before 12pm AEST on Monday to Friday are eligible for same day dispatch. Orders received after 12pm on Friday afternoon, over the weekend or on public holidays, will be packed and dispatched next business day. We will always try our best to get your order to you as quickly as possible, however, we are not able to guarantee next day delivery. See Delivery Options above for standard delivery time-frames.

Tracking

Once your order is shipped you will receive a confirmation email which will include your order number and an Australia Post tracking number.

With your tracking number, you can track the progress of your order through to shipment. If you have any questions about your shipped order please contact us at hello@tonyandmunro.com and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST).

Shipping to Multiple Addresses

We are unable to process split shipments within one order. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact us at hello@tonyandmunro.com and provide us with full details of your order including your contact details and our Customer Service team will assist you (Monday to Friday 9am – 5pm AEST). If you have not received your order within the times set out in the table above, please contact us and we will assist you.

International Shipping

We are pleased to offer international shipping once again at a flat rate of $10 AUD, to selected countries, where shipping speeds have returned to pre-COVID-19 timings.

We use Australia Post International Express Service to ship overseas. At this time we are only shipping to zones 1-8 inclusive. Please be aware that international shipping in some cases is still taking 20+ business days (4+ weeks). Please view this link for information on international zone locations and  global up-to-date international delivery information including timings.

We are unable to ship to all other countries at this time due to global flight cancellations and border closures. We’re sorry for any inconvenience caused to our international customers and we hope to be able to offer international shipping again, to all countries, as soon as all flights and borders are open for business.

More information can be found here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

Other Things You Should Know

We reserve the right to limit the provision and/or quantity of any feature or product to any person or geographic area accordingly.

Tony & Munro Pty Ltd
502/62-64 Foster Street, Surry Hills NSW 2010, Australia
hello@tonyandmunro.com

Tony & Munro™ is a registered Trade Mark 2018
Copyright © Tony & Munro Pty Ltd 2019. All rights reserved.